Last Updated: October 2023

We want you to be completely satisfied with your purchase from Khatt Dates Factory. If you are not entirely happy with your order, we offer a straightforward Returns & Exchanges policy to ensure a smooth and hassle-free experience. Please read this policy to understand the details:

1. Returns:

If you are not satisfied with your purchase, you can return the item within 30 days of receiving your order. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. Exchanges:

If you received a defective or damaged item, we are happy to exchange it for the same product. Please contact our customer service within 14 days of receiving your order to initiate the exchange process.

3. Refunds:

If you are returning an item for a refund, once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method.

4. Return Shipping:

Return shipping costs are the responsibility of the customer, except in cases of defective or damaged items. We recommend using a trackable shipping service for returns to ensure the item reaches us.

5. Contact Us:

If you wish to initiate a return, exchange, or have any questions regarding the process, please contact our customer service team at info@khattdates.com for assistance.

6. Exceptions:

Please note that certain items, such as perishable goods (e.g., food products), are not eligible for returns or exchanges unless they arrive damaged or are defective. In such cases, please contact our customer service for assistance.

7. Refund Processing Time:

Refunds may take some time to process. Please allow for up to 14 business days for the refund to appear in your account, depending on your payment method and financial institution.

8. Change of Mind:

If you wish to return or exchange an item for reasons other than defect or damage, and it meets our return criteria, you will be responsible for the return shipping costs.

Khat Dates Factory values your satisfaction, and we are here to assist you through the return and exchange process. We aim to make it as convenient as possible for you while ensuring your experience with us is exceptional