Last Updated: October 2023

At Khatt Dates Factory, we are committed to ensuring a smooth and efficient shipping and delivery process for our customers. Here's what you need to know about our shipping and delivery policies:

1. Shipping Locations: We offer shipping to most countries around the world. You can check if we ship to your location during the checkout process on our website.

2. Shipping Methods: We offer a range of shipping methods to suit your needs, including standard and express shipping options. The available methods and associated costs will be displayed during the checkout process.

3. Processing Time: Once your order is placed, it typically takes 1-2 business days to process and prepare for shipment. During busy periods, processing times may be slightly longer.

4. Estimated Delivery Time: The estimated delivery time depends on your shipping location and the shipping method selected. You will receive a more accurate estimate during the checkout process.

5. Tracking Your Order: You will receive a tracking number and a link to track your order as soon as it is shipped. This allows you to monitor the status of your delivery in real-time.

6. Shipping Costs: Shipping costs are calculated based on the weight of your order, the shipping method chosen, and the destination. You will see the total shipping cost during the checkout process.

7. Customs and Duties: Please be aware that customs duties, taxes, or other fees may apply based on your shipping location. These charges are the responsibility of the recipient and are not included in the shipping cost.

8. Shipping Restrictions: Some products may be subject to shipping restrictions due to international regulations. Please check the product descriptions and any applicable restrictions before ordering.

9. Delivery Issues: In the rare event of delivery issues or delays, please contact our customer service team, and we will work to resolve the situation as quickly as possible.

10. Returns and Refunds: For information on returns and refunds related to shipping and delivery issues, please refer to our Return Policy on our website.

Contact Us: If you have any questions or require assistance with your order, please don't hesitate to contact our customer service team at info@khattdates.com

Thank you for choosing Khat Dates Factory. We strive to ensure your orders are delivered in a timely and efficient manner to your satisfaction